Shopping Guide
- Shipping to Japan
- International Shipping
Payment
Payment Method
Payment can be made by one of the following methods.
- Credit card
- Collect on Delivery
- Convenience store prepayment
- PayPay
- d payment
- Amazon Pay
- PayEasy (Bank payment)
Global-e, with whom we are affiliated, offer many other local payment methods that are used in your country.
During the checkout process the supported payment methods that you can use will be displayed.
[About Security]
This site uses an encryption communication technology called "SSL (Secure Sockets Layer)" to protect personal information and credit card information at the time of order so that customers can enjoy safe and secure shopping. SSL is used to encrypt information that passes through the network to ensure that it is sent and received securely.
- [Notes]
- ・Please note that due to the nature of our payment system, we cannot accept orders in which the total number of items purchased exceeds 10, or the total number of items purchased exceeds 50 in a single transaction.
- ・If your order includes a backorder item, you can only pay by credit card or collect on delivery.
Credit card
Visa, MasterCard, JCB, American Express, and Diners cards are accepted.
Global-e, with whom we are affiliated, accepts all major debit and credit cards, such as Visa, MasterCard, Maestro and American Express.
Credit card payment is processed at the time of order. The date and time of the debit will vary depending on the closing date of your credit card and the details of your contract.
For details, please contact your credit card company directly.
* Please note that due to credit card companies' payment deadlines, the payment may be deducted from your credit card account before the item is delivered, such as for pre order items.
- [About number of times you can use the service]
- One time payment and installment payments (3, 6, or 12 installments) are accepted.
- * Installment payment is not available for 2 or more items.
* An installment fee may be charged when using an installment payment. Please check with your credit card company for details.
- [About the security code]
- The security code is a 3 or 4 digit number that is different from the card number.
By entering this number, customers can more securely make online credit card payments.
Example of security code display
- [About credit card information registration and display]
- For enhanced security, we do not retain any credit card information.
For customers who have previously paid by credit card, the credit card information of the previous payment is obtained from the payment company and displayed.
Please be assured that your credit card information is managed by a high security payment company under a thorough system.
In addition, the statement issued by the credit card company will be listed under "locondo*".
- [About credit cards issued overseas]
- Credit cards issued overseas are not accepted. We kindly ask for your understanding.
- [Notes]
- ・Please note that due to the nature of our payment system, we cannot accept orders in which the total amount exceeds 2,000,000 JPY (including tax) in a single transaction.
Collect on Delivery
You may use collect on delivery (COD).
Please pay the delivery company's delivery staff in cash directly at the time of receipt of your order.
When using COD, a flat rate of JPY (including tax) per transaction will be charged as a payment commission.
Please note that payment commissions are not refundable.
Please note that if you refuse to receive your order or returning of a package to depot after a failed delivery attempt, your COD service may be suspended for your next and subsequent orders.
- [Notes]
- ・Please note that due to the nature of our payment system, we cannot accept orders in which the total amount exceeds 300,000 JPY (including tax) in a single transaction.
Convenience store prepayment
Payment can be made at SEVEN-ELEVEN, LAWSON, FamilyMart, MINISTOP, Daily YAMAZAKI, and Seicomart.
* You will need the number provided in your order confirmation email. (Please note that we will not send you a money transfer form or any other form of payment by mail.)
* Payment is due by 23:59 (JST) the day after the item order date.
Please be sure to complete payment by 23:59 (JST) the day after your order date, otherwise your order will be automatically cancelled.
Please note that if payment is not made by the due date and the order is automatically cancelled, you may not be able to use the convenience store prepayment service from the next time onward.
- [Notes]
- ・Please note that this service is not available for orders that include pre-order items or backorder items.
- ・For MINISTOP and Seicomart, please select "LAWSON & FamilyMart & others".
- ・Please note that if you choose convenience store prepayment, the date cannot be specified.
- Please view below for payment methods at convenience stores.
- SEVEN-ELEVEN
- LAWSON
- FamilyMart
- MINISTOP
- Daily YAMAZAKI, YAMAZAKI Daily Store
- Seicomart
PayPay
You may use PayPay payments on this site.
This service allows you to pay online by going to the PayPay app or site after placing an order on our site.
If a PayPay payment is not made
Payments may not be made even if you are redirected to the PayPay application due to insufficient balance or communication conditions.
In that case, your order will be placed in the "waiting for payment" status, and you will need to complete your order by doing the following.
- First, please check your PayPay balance.
- Please select the relevant order in the "Order History" of My Account on this site.
- Click "Pay with PayPay" on the display.
* The button will appear 5-10 minutes after your order is placed. If you do not view it, please wait a moment.
- You will be redirected to the PayPay payment screen, so please complete the payment procedure again.
About payment deadlines
If payment is not received by the payment deadline below, your order will be automatically cancelled.
Please note that if your payment is not received by the deadline and is automatically cancelled, you may not be able to use PayPay for your next and subsequent payments.
● In case of regular delivery
Payment is due by 14:00 JST the day after the order date.
- [If you are a SoftBank or Y!mobile customer, you can charge your PayPay balance with "Collective Payments".]
- If you are using a SoftBank or Y!mobile smartphone and have linked your PayPay account,
you can charge your PayPay balance using "Collective Payments", which allows you to pay your monthly cell phone bill together.
- Usage rules
- 1. Tap "Charge" from the PayPay app.
- 2. Select "SoftBank & Y!mobile" from "Recharge Method" and enter the amount to be recharged.
For details on how to recharge, please view below.
PayPay "How to charge with SoftBank & Y!mobile Collective Payments"
- [Notes]
- ・You cannot pay only a portion of the purchase price with your PayPay balance.
- ・Please note that this service is not available for orders that include backorder items.
- ・Please note that this service is not available for same day delivery service orders.
- ・After payment is completed, your order history on My Account may not be displayed correctly until the system reflects the processing. Please confirm that your payment has been completed from the balance menu of the PayPay app.
- ・Please note that due to the nature of our payment system, we cannot accept orders in which the total amount exceeds 500,000 JPY (including tax) in a single transaction.
d payment
You may use d payment payments on this site.
After placing an order on our site, please go to your d account and choose from the following payment methods: "phone bill total payment", "credit card", or "d payment balance (docomo account balance)".
For more information about d payment, click here.
If a d payment payment is not made
Payments may not be made even if you are redirected to the d payment application due to insufficient balance or communication conditions.
In that case, your order will be placed in the "waiting for payment" status, and you will need to complete your order by doing the following.
- First, please check your d payment balance.
- Please select the relevant order in the "Order History" of My Account on this site.
- Click "Pay with d payment" on the display.
* The button will appear 5-10 minutes after your order is placed. If you do not view it, please wait a moment.
- You will be redirected to the d payment payment screen, so please complete the payment procedure again.
About payment deadlines
If payment is not received by the payment deadline below, your order will be automatically cancelled.
Please note that if your payment is not received by the deadline and is automatically cancelled, you may not be able to use d payment for your next and subsequent payments.
● In case of regular delivery
Payment is due by 14:00 JST the day after the order date.
- [Notes]
- ・Please note that this service is not available for orders that include backorder items.
- ・Please note that this service is not available for same day delivery service orders.
- ・The history of d points awarded and used will not be displayed on the My Account of this site. Please view the d payment site and others.
- ・After payment is completed, your order history on My Account may not be displayed correctly until the system reflects the processing. Please confirm that your payment has been completed from the usage history of the d payment.
Amazon Pay
You may use Amazon Pay payments on .
On the checkout page, select Amazon Pay as the "Payment Method", then click the "Amazon Pay (Pay with Amazon account)" button and follow the on-screen information to make your payment.
Amazon Pay is a service that allows you to make payments using the address and payment information registered in your Amazon.co.jp account. (* An Amazon.co.jp account with address and credit card information is required.)
You can also pay with your Amazon Gift Cards balance.
If an Amazon Gift Cards is registered, it will be given priority for use at the time of payment. If you do not use it, please uncheck "Amazon Gift Cards balance" from the Amazon Pay payment method selection screen.
For more information about Amazon Pay, click here.
If a Amazon Pay payment is not made
Payment may not be made due to a credit card defect or other reasons.
In that case, your order will be placed in the "waiting for payment" status, and you will need to complete your order by doing the following.
- First, please check your credit card on file with Amazon.co.jp.
- Please select the relevant order in the "Order History" of My Account on this site.
- Click "Pay with Amazon Pay" on the display.
- You will be redirected to the Amazon Pay payment screen, so please complete the payment procedure again.
About payment deadlines
Payment is due by 23:59 JST the day after the order date.
After the deadline, your order will be automatically cancelled.
Please note that if your payment is not received by the deadline and is automatically cancelled, you may not be able to use Amazon Pay for your next and subsequent payments.
- [Notes]
- ・Please note that this service is not available for same day delivery service orders.
PayEasy (Bank payment)
You may use PayEasy (Bank payment) payments on this site.
PayEasy (bank payment) is a payment method that allows you to make payments via Internet banking.
If a PayEasy (Bank payment) payment is not made
Payments may not be made even if the communication conditions.
In that case, your order will be placed in the "waiting for payment" status, and you will need to complete your order by doing the following.
- Please select the relevant order in the "Order History" of My Account on this site.
- Click "Pay with PayEasy (Bank payment)" on the display. * The button will appear 5-10 minutes after your order is placed. If you do not view it, please wait a moment.
- You will be redirected to the PayEasy (Bank payment) payment screen, so please complete the payment procedure again.
About payment deadlines
If payment is not received by the payment deadline below, your order will be automatically cancelled.
Please note that if your payment is not received by the deadline and is automatically cancelled, you may not be able to use PayEasy (Bank payment) for your next and subsequent payments.
● In case of regular delivery
Payment is due by 14:00 JST the day after the order date.
- [Notes]
- ・PayEasy payment cannot be cancelled after payment has been made.
- ・Please note that this service is not available for orders that include backorder items.
- ・Please note that this service is not available for same day delivery service orders.
Redeem Promo-Code / Gift-Code
Promo-code / gift-code holders may use the promo-code / gift-code at time of payment.
In addition, novelty can be attached by selecting a promo-code if the conditions for novelty promotion are met.
- [Usage rules]
- STEP1: Add items to your cart and select "Promo-code" at checkout.
STEP2: Paste the code and confirm. "OK" will appears on the right (PC version).
* If you are using a smartphone, click on the "Decision" button.
STEP3: If the discount amount is displayed "Promo-Code" section, the process is complete.
- [Notes]
- ・Multiple promo-code cannot be used at the same time, nor can points and promo-code be combined.
- ・Please remember to enter the promotion at the time of order, as it cannot be applied after the order has been placed.
- ・No refunds or reissuance of the difference will be made.
- ・If a return causes your order to no longer meet the promo-code conditions, the discount will no longer be applicable.
- ・If a return causes your order to no longer meet the conditions for receiving a novelty item, please also return the novelty item along with the return. If the novelty item is not returned, the return will not be accepted. (In the case of size exchanges, returning the novelty item is not necessary.)
Receipt
- - In case of credit card
- Please select the relevant order from "Order History" on My Account and issue a receipt from "Issue Receipt".
Since the statement issued by the credit card company is the official receipt, revenue stamps are not affixed even if the amount exceeds 50,000 JPY. - - In case of collect on delivery
- Please use the receipt issued by the delivery company (such as a collect on delivery receipt).
- - In case of convenience store prepayment
- Please use the receipt received from the convenience store.
- - In case of PayPay
- Please select the relevant order from "Order History" on My Account and issue a receipt from "Issue Receipt".
- - In case of d payment
- Please select the relevant order from "Order History" on My Account and issue a receipt from "Issue Receipt".
- - In case of Amazon Pay
- Please select the relevant order from "Order History" on My Account and issue a receipt from "Issue Receipt".
* The above receipts and statements are official receipts recognized by the tax office under accounting regulations, and can be used for tax returns and other purposes.
The company name can be used as it is for company receipts without changing the name to the company's name.
* The "Issue Receipt" button is available after shipment.
* If partial returns, can be issued from the order history after the refund is completed.
* The receipt issued after size exchange will not indicate the amount.
Delivery & Shipping Fees
Shipping Fees & Delivery Time
■ Shipping Fees
Shipping is free for orders of JPY or more, including tax, per order.
Depending on the contents of your order, you can choose from the following delivery methods.
- [Postal Delivery * Eligible items only] JPY (Ships in 1-4 days)
- [Regular Delivery] JPY (Ships in 1-4 days)
- [Same Day Delivery Service] JPY + Fastest Delivery Commission JPY (Same day delivery at the fastest) * Click here to view the target areas
* Delivery company cannot be specified.
Shipping will be free for all items.
International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country / region, during the Global-e checkout process.
If you'd like to get an estimate before placing your order, please place the desired items in your shopping cart and "proceed to Checkout".
Once your shipping address is entered, you will see an itemized description of costs.
■ Delivery Time
The scheduled delivery of your order will be displayed on the "Order Confirmation" page (payment page).
With the exception of items that are backorder or pre-order for delivery, items will be shipped from our warehouse on the same day if ordered and payment for by 14:00 JST.
If you live in Honshu (excluding some areas), your order will arrive the next day. Please view below for details.
For orders placed before 3pm Japan time, our shipping team will process the shipment on the day.
Please note if the items purhcased locate in different locations, it could take a few days to consolidate the shipment.
For orders placed on weekends or public holidays in Japan, they will be shipped on the next earliest weekday.
Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination; from 2-3 days for neighboring countries and up to 20 days for countries with long distances from Japan.
Once your order has been shipped, you will receive an order shipping confirmation via email along with your tracking information.
In order to find out where your order is, please click on "order tracking" in the confirmation email.
- * Please note that weather and road conditions may cause delays from the fastest arrival date shown in the chart below.
- * In case of convenience store prepayment, it may take up to 3 hours from the time of payment at the convenience store to the time of completion of the procedure.
- * Backorder items could be shipped in about 1 month or more depending on the production time. Please contact us if you need more information.
If you are ordering both regular and backorder items, you can choose "One Shipping" or "Split Shipping" on the shopping cart page.
In case of "One Shipping" items will be shipped together once backorder items are ready.
In case of "Split Shipping" please note that shipping and commissions will be incurred for each order. - * Pre-order items will be shipped as soon as all pre-order items arrive at .
If you are ordering both regular and pre-order items, you can choose "One Shipping" or "Split Shipping" on the shopping cart page.
In case of "One Shipping" items will be shipped together once pre-orde items arrive.
In case of "Split Shipping" please note that shipping and commissions will be incurred for each order. - * Please check the delivery status of your order in the shipping information email sent by the shipping company after you place your order.
- [The fastest delivery date for orders and payments received by 14:00 JST]
- Next day delivery : Honshu (Excluding some areas)
- Next after day delivery : Hokkaido, Kyushu, Shikoku, Parts of Honshu (Aomori, Akita, Iwate, Yamaguchi, Hiroshima, Shimane, Tottori, Okayama)
- Delivery on or after the next after day : Okinawa, Isolated island
Delivery Method
■ About [Postal Delivery]
- Postal delivery may be selected if the following conditions are met.
- ・If you order and deliver a single item that is "For Postal Delivery" eligible items.
- ・Payment method must be other than COD.
- ・No date and time specified.
- * Even if the conditions are met, the package may not be shipped by postal delivery.
- * If there is no post box or the package does not fit in the post box, it will be brought back and an absentee vote will be posted.
- * In case of postal delivery, we will inform you in the shipping notice email and on My Account.
- [Service Center, Yamato Transport Co.]
- Toll-free number :
- Reception Time : 08:00 to 21:00 JST
■ About [Same Day Delivery Service]
"Same Day Delivery Service" is a delivery service that enables faster delivery than "Express Delivery". We deliver between 19:00 and 23:00 JST.
If "Same Day Delivery Service" is available, it will be displayed in the "Delivery date and time" field on the order processing screen.
Features of Same Day Delivery Service
・Fastest possible delivery on the same day at 19:00 JST. * In case of orders placed before 12:00 JST and in the target areas.
・Real-time truck location information can be checked from My Account during delivery (no membership registration required).
Detail
[The target areas]
* If there is an error in your registered post code, we may correct the post code to match your delivery address.* Delivery may take up to 1 hour depending on traffic conditions.
For international shipping, we use DHL along with Global-E's customs/duties prepay service (DDP).
We ship to over 100 countries.
To check if we ship to your country, click the flag icon at the top-right corner of our website and select your country from the drop-down menu.
If your country is not listed, shipping to your location is currently unavailable.
- * Certain items may be restricted from shipping to specific countries due to regulations.
- * If your shopping cart contains any restricted items, you will receive a notification during checkout prompting you to remove them.
- * You will not be able to complete checkout if your cart includes restricted items.
Important:
If an order is not placed directly through our website, we cannot provide customs/duties prepay service. Such orders will be shipped as Delivered Duties Unpaid (DDU), and the consignee will be responsible for all customs/duties payments upon delivery.
■ Redelivery
If you are not at home during delivery and need redelivery, please contact the shipping company promptly.
Please note that if an order is returned to our warehouse due to prolonged absence or other reasons, we may need to cancel your order. In such cases, any fees related to the return, including reimport duties, processing fees etc., will be deducted from your refund.
* The items storage period at Yamato Transport is about 1 week.
■ Bundling of Items from different orders
Each order is packaged and shipped as per the order made.
We are unable to combine multiple orders into one shipment or split a single order into separate shipments.
We appreciate your understanding.
Effective June 1 2023, if you change your delivery address with Yamato Transport, you will be charged for the shipping from the original delivery address to the new delivery address.
Please note that shipping fees are the responsibility of the customer and will be charged to the customer upon receipt.
In addition, as of May 31 2023, we will no longer forwarding requests for postal delivery (Nekoposu).
How to change your delivery address
The delivery address can be changed from "Order Details" of My Account only when the order status is "Ordered", "Awaiting Payment", or "Awaiting Return". (Only once)
The following cases cannot be changed. We kindly ask for your understanding.
- * If you have already made one change.
- * If you use same day delivery service.
- * If you use Yamato Postpaid.
- * If you use Amazon Pay
[Notes on changing the delivery address]
- * Changes to the payment method are not allowed.
■ About change of delivery address for size exchange items
You can change the delivery address of the exchange item after applying for a size exchange.
- First, please apply for a size exchange from My Account.
- Please make sure that the order details of the exchange item are made in the "Unshipped" tab of your "Order History" after you have applied for a size exchange.
- The same procedure can be changed from "Order Details" of the exchange item.
Duties & Taxes
During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart.
If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be guaranteed that no other charges or fees will be added to your order.
Please note that this applies to individual orders only and not to multiple orders.
If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.
Guidelines and Limitations for Prepaid Customs Duty Services
You may be required to pay additional customs duties upon delivery despite choosing the prepay service. Please note we are not able to compensate you for the possible reasons below.
For certain countries including the United States:
- ・If the total order value exceeds 2,500 USD, it may be classified as a B2B transaction, triggering standard customs clearance. Our service is designed for B2C purposes and utilizes simplified customs procedures.
- ・Multiple shipments arriving at customs simultaneously could result in the consolidation of their values, potentially triggering standard customs clearance. If needed, please contact our customer support team to arrange a customized shipping schedule.
Important:
If standard customs clearance is required, the courier agent may contact you for additional information, such as an Importer Number (EIN), Social Security Number (SSN) or other information. Please provide the requested details promptly to avoid delays.
Failure to provide the required information may result in the shipment being returned. Any direct costs incurred from such a return will be the customer’s responsibility.
Points
You can save up points when you shop at .
Designated points for each items are awarded. Accumulated points can be used for shopping on this site at a rate of 1 point = 1 JPY in increments of 100 points.
Please check your point balance and history of earned & used points in "Point History" on My Account.
* Points and promo-code cannot be combined.
Award Points Timing
Points will be awarded days after the shipment date.
Expiration date of points
Your points will expire at 05:00 JST on the relevant day months after the date of the last point accumulated.
If new points are awarded before the expiration date, the expiration date of all points will be extended for months from that point. After the expiration date, all points become invalid.
* Points are awarded days after the shipment date, so please be careful if you have points that are about to expire.
* All points are forfeited upon deletion of account.
* Once invalidated, points cannot be reactivated for any reason.
Coins
We will refund in Coins in the following cases.
・In case of refund by bank transfer, if the account information has not been registered after 30 days from the date of return receipt.
・In case of refunds cannot be made through credit cards, etc.
・In other cases where the refund amount is less than the transfer commissions or when a Coin refund is deemed appropriate.
About Usage
* Please check your Coin balance in "Coin History" on My Account.
* It can be used as 1 JPY per Coin.
* May be combined with a promo-code & points.
* The amount will be applied to your total payment, including shipping fees.
* If your Coin holdings are greater than your total payment, only the "Total Payment" will be deducted, even if you select "Use All Coins".
* All Coins are forfeited upon deletion of account.
About the difference between Coins and points
| Points | Coins | |
|---|---|---|
| Available range | Only item price | Total payment * Includes all shipping & commissions |
| Expiration date | months | Indefinite |
Membership Rank
There are different membership ranks that back different point rates for item purchases.
After completing sign up, you will start as a "" member and move up in rank according to the amount of your purchases.
| Membership Rank | |||||
|---|---|---|---|---|---|
| Rank Criteria | At time of sign up | Amount of purchases per year | |||
| JPY or more | JPY or more | JPY or more | JPY or more | ||
| Point Accumulation Rate | % | % | % | % | % |
Review
Sign up can view and post reviews on each item page to learn what other customers think of the item.
If you post a review of a item you purchased, we will award you points worth % of the price of the item (including tax) as "Review Points".
Review points will be awarded days after the shipment date.
- [Usage Note]
- ・Reviews will not be published soon after post. If it contains inappropriate content, it may not be published.
- ・If your name appears to be your real name, we will change it to your initials, etc. and publish your review.
- ・If a review falls under any of the prohibited matter specified by the Company, or if the Company determines that a review may fall under any of the prohibited matter, the Company may stop providing the customer review function or delete or edit the customer review without prior notice to the customer.
- ・Please refrain from reprinting or using reviews without permission.
- ・We will not be liable for any loss or damage incurred by you as a result of the posting, suspension, deletion, or edit of the review function.
- ・If you size exchange or return items review points will not be awarded.
The post period for review points to be awarded is 30 days after shipment.
In addition, if you post a review, we cannot size exchange or return that item.
We kindly ask for your understanding.
Size Exchange
This function allows you to size exchange "free" including return shipping and commissions from My Account (sign in required).
Please apply for size exchange within days from the date of shipment and return the item within 7 days from the date of application.
Please note that size exchange is not available in the following cases.
- (1) Once you have exchanged the size (After exchanging the size, further exchanges or returns are not allowed).
- (2) If you have already completed the return procedure before applying for a size exchange (please be sure to register for a size exchange in advance).
- (3) If you order "multiple" items of the same item or size at the time of your order.
- (4) If the item number of the replacement item is different from the item number of the original order. * We do not accept exchanges for items of different colors.
- (5) If replacement item is not in stock.
- (6) Failure to meet return conditions.
- (1) Once you have exchanged the size (After exchanging the size, further exchanges or returns are not allowed).
- (2) If you have already completed the return procedure before applying for a size exchange (please be sure to register for a size exchange in advance).
- (3) If you order "multiple" items of the same item or size at the time of your order.
- (4) If the item number of the replacement item is different from the item number of the original order. * We do not accept exchanges for items of different colors.
- (5) If replacement item is not in stock.
- (6) Failure to meet return conditions.
The current selling price will be displayed as the amount you are charged when you size exchange, but the actual amount you will be charged will be the amount of the original order.
Please note that once an item has been size exchanged, it cannot be exchanged or returned again. (Except in the case of faulty items)
* No refunds will be given for returned size exchange items.
[Size Exchange Process]
1. Apply from My Account "Order History".
-
How to apply for size exchange
2. Return the item(s) to us
- ・After applying for a size exchange, please send back the item by "" by the return shipping deadline (if the return shipping deadline is exceeded, the application will be automatically cancelled).
- * If gift wrapping is used, there is no need to return the gift wrapping. Please note that gift wrapping will not be applied when shipping a replacement item.
- ・After the returned item arrives at our warehouse and is inspected, we will ship the size exchange item.
* We do not accept on-the-spot exchanges upon receipt of the item.
3. Receive an replacement item
- ・Please make sure that there are no faulty parts in the replacement item.
We do not exchange items unless otherwise specified.
We apologize for the inconvenience and ask for your cooperation in processing your return if the item delivered does not meet your expectations.
We do not allow size exchanges for overseas orders unless otherwise specified.
We apologize for the inconvenience and ask for your understanding.
Return & Refund
Return Conditions
We accept returns if the following return conditions are met.
- (1) Must be returned within days
Please complete the return procedure within days of shipment.
- (2) Trial fitting must be in the room only
We will accept returns only if the item has not been used.
- (3) Must be returned in the same condition as when delivered
No returns will be accepted if the tags are detached or if the plastic or box in which the item was placed is damaged or lost.
* If the return slip is attached directly to the shoe box or the box (bag) of the item, the item will not be returned. - (4) Items that touch the skin cannot be tried on
Please try wearing underwear or socks, or place them over the top.
- (5) Sale items are no returns
The refund will be made after deducting JPY as a return shipping fee.
If you have any questions about return conditions, please feel free to contact our Customer Support.
- [Notes]
- ・Please return the item (including the cosmetic box, warranty card, accessories, etc.) and the delivery note in the shipping carton, etc.
- ・If you wish to exchange sizes or return items, you must pre-register on My Account.
- ・Items marked "No Returns" on the item page or delivery note are not returnable.
- ・If multiple returns are made, a return shipping fee will be charged for each return. If multiple orders are combined into one return, a return shipping fee will be charged for each order.
How to return
1. Apply from My Account "Order History".
-
How to apply for return
2. Return the item(s) to us
- ・After applying for a size exchange, please send back the item by "" by the return shipping deadline (if the return shipping deadline is exceeded, the application will be automatically cancelled).
- ・Refunds will be made after the returned item arrives at our warehouse and is inspected.
- * If gift wrapping is used, there is no need to return the gift wrapping.
Return Conditions
Returns will be accepted only in cases where it is deemed an error on our part, such as "the item has a faulty part" or "you received a item different from what you ordered".
We do not accept returns or exchanges for other items due to customer's convenience. We kindly ask for your understanding.
In addition, we will not accept returns or exchanges if any of the following conditions apply. We kindly ask for your understanding.
・If you return the item without prior notice
・If more than 8 days have elapsed after the item arrives
・Items that have been damaged, defaced, repaired, processed, washed or cleaned by the customer
・Items that have been used or worn at least once
・Items purchased outside of this site
・Items with tags, labels, etc. removed
・Items such as shoe boxes, item boxes (bags), and accessories that have been damaged, defaced, or lost
・In case of only a part of a set of items
・In case of hygienic items such as insoles (for hygienic reasons, we do not exchange or return them even if they have not been used.)
・If a slip is attached directly to a shoe box or item box (bag) and returned
How to return
Please contact Customer Support with the following information.
1. Your Name
2. Order (xxxx) number of in parentheses
3. (In case of faulty items) Image of the faulty part
4. Reason for Return or Exchange
5. Return (refund) or Exchange request
6. "Part number & color & size" you wish to exchange
As soon as we confirm the contents of the application, we will send you an email to guide you through the subsequent steps.
Return Conditions
Returns, exchanges and refunds cannot be accepted for shipments outside of Japan.
Returns, exchanges and refunds cannot be accepted for pre-order reservations, hold items or special-order items as well.
Returns will be accepted only in cases where it is deemed an error on our part, such as "the item has a faulty part" or "you received an item that is different from what you ordered".
We do not accept returns or exchanges for any other reason, we also do not accpet any returns of exchanges due to a customer's convenience. We kindly ask for your understanding.
In addition, we will not accept returns or exchanges if any of the following conditions apply. We kindly ask for your understanding.
・If you return the item without prior notice
・If more than 8 days have elapsed after the item arrives
・Items that have been damaged, defaced, repaired, processed, washed or cleaned by the customer
・Items that have been used or worn at least once
・Items purchased outside of this site
・Items with tags, labels, etc. removed
・Items such as shoe boxes, item boxes (bags), and accessories that have been damaged, defaced, or lost
・Incomplete items (Only a part from a set of items)
・In case of hygienic items such as insoles (for hygienic reasons, we do not exchange or return them even if they have not been used.)
・If the shipping label is directly attached to the shoe box or product box (bag)
How to return
Please contact Customer Support with the following information.
1. Your Name
2. Order (xxxx) number of in parentheses
3. (In case of faulty items) Image of the faulty part
4. Reason for Return or Exchange
5. Return (refund) or Exchange request
6. Item number, color & size you wish to exchange for
As soon as we confirm the contents of the application, we will send you an email to guide you through the subsequent steps.
Refund
Refund Procedure
Normally, refunds are processed about 1 week after the return is confirmed.
Refunds will be made via card or by wire transfer to your registered account. No refund commission will be charged.
Please note that it may take up to 2 weeks.
Please check your email for notification when your return is received and when the refund procedure is completed.
- [Notes]
- ・Shipping fees, collect on delivery (COD) payment commissions, credit card installment fees, and gift services are not refundable.
If you use credit card
・If you use one time payment
We will cancel the charge to your credit card used.
Upon completion of the charge cancellation process, a "Refund Process Complete" email will be sent from this site.
* It may take up to 2 months for the actual refund to be processed by the credit card company after the charge cancellation procedure is completed on this site.
If, due to timing, the refund is not processed in time for the payment date, the sales invoice will be offset or refunded by the credit card company in the following month or two.
If you have any questions about the timing of the actual refund from your credit card company or the amount shown on your credit card statement, please contact your credit card company directly.
Please note that refunds may be made in Coins.
・If you use installment payment
Refunds will be made by bank transfer to the customer's bank account, but may be refunded in Coins.
Please register your refund account information on the My Account of this site before returning the item.
Click here to register (sign in required)
If you have not registered your account on My Account, we will process your refund in order after you have registered.
Therefore, please note that your refund may not be completed within 2 weeks depending on when you register.
Please note that refunds may be made in Coins.
* Please note that if you pay in installments, the installment fee is not refundable.
* Depending on the credit card company, the charge may be canceled to the credit card used.
If you use collect on deliveryor convenience store prepayment
Refunds will be made by bank transfer to the customer's bank account, but may be refunded in Coins.
Please register your refund account information on the My Account of this site before returning the item.
Click here to register (sign in required)
If you have not registered your account on My Account, we will process your refund in order after you have registered.
Therefore, please note that your refund may not be completed within 2 weeks depending on when you register.
* Please note that payment commissions are not refundable.
If you use Yamato Postpaid
If you use PayPay
・If you choose PayPay Credit
We will process the offset to your credit card company.
If offsetting is not completed in time due to timing, you will be charged once.
In such cases, please be assured that your refund will be made in the following month.
・If you choose PayPay balance
Refunds will be made to the PayPay balance you have used.
Please note that if we are unable to refund to your PayPay balance, the refund may be made by bank transfer to your bank account or in Coins. Please register your refund account from My Account in advance.
If you use d payment
・If you choose phone bill total payment
We will offset the amount within the same month. However, if a return is processed after the closing date (beginning of the month), you will be charged once. In such cases, please be assured that the amount will be adjusted from the following month's charging.
・If you choose to pay by credit card
We will offset the amount within the same month. However, if a return is processed after the closing date, you will be charged once. In such cases, please be assured that the amount will be adjusted from the following month's charging.
・If you choose d payment balance
Refunds will be made to the d payment balance you have used.
Please note that if we are unable to refund to your d payment balance, the refund may be made by bank transfer to your bank account or in Coins.
Please register your refund account from My Account in advance.
If you use Amazon Pay
・If you use credit card
We will cancel the charge with your credit card company.
Depending on timing, if the closing date crosses between billing and refund processing, the sales charge will be offset or refunded by your credit card company in the following month or two.
・If you choose Amazon Gift Cards balance
Refunds will be made to the Amazon Gift Cards balance you have used.
・If you use credit card + Amazon Gift Cards balance
Refunds will be made to the Amazon Gift Cards balance and credit card you have used.
* Refunds for partial returns will be given priority to your credit card.
About Refunds in Coins
Please note that refunds will be made in Coins in the following cases.
- ・If the account information is not registered and 30 days have passed from the date of return receipt
- ・If a refund cannot be made to your bank account
Refund
Refunds on this site are processed by Global-e. Please refer to Global-e's TERMS OF SALE for more information.
Faulty items
If the delivered item is faulty or different from the ordered item, please contact Customer Support.
However, please note that we will not be able to respond to your request in the following cases.
- ・Items that have been used outdoors
- ・Items that have lost accessories
- ・Items that have been defaced or damaged by the customer
- ・If the condition of the item at the time of return is significantly different from that at the time of delivery (including the box and accessories)
Items
Add to wishlist
If you place an item you are interested in on your "Wishlist", we will contact you by email when the following case.
- ・If the price drops
- ・When the item is low in stock
- ・When the item was out of stock has been restocked
* If you do not view the item page after receiving the restock notification email, or if the item is out of stock, it is likely that another customer has already purchased the item.
Pre-Order Items
Items marked as Pre-Order on the item page can be ordered before they arrive.
Please click the "Pre-Order" button on the item page to proceed.
Each pre-order item has its own delivery date and will take time to ship.
Please confirm the expected delivery date on the item page and on the order history page.
- [Notes]
- ・Due to production reasons, delivery may be delayed or accelerated.
- ・Item images are samples and may differ slightly from the actual item in terms of specifications, processing, size, etc.
- ・Some pre-order items cannot be purchased at the same time as other items. In such cases, please place your order separately.
- ・Please note that pre-order items are non-returnable and non-exchangeable.
- ・In case of credit card payment, since the payment is made at the time of order, the amount may be debited before delivery depending on the item delivery date.
- ・We take every precaution to manage our inventory, but there may be cases where items are out of stock due to changes in the production schedule.
Please note that we will contact you in this case. - ・If regular items and pre-order items are mixed in the same order, you can choose to ship them together or separately before check out.
Backorder Items
Items with no estimated delivery date listed on the item page are items that will be ordered after receiving an order from the customer.
- [Notes]
- ・Even if an item is marked as backorder items on the payment page, it may be prepared for shipment immediately after the order is confirmed.
- ・In case of an order for multiple items that includes backorder items, the items will be shipped together after the backorder items is ready.
- ・We take every precaution to manage our inventory, but there may be cases where items are out of stock due to sold out. Please note that we will contact you in this case.
- ・We accept only credit card payment or collect on delivery.
Gift Wrapping (Delivered in a wrapped package)
Gift wrapping service is available on this site.Detail
About Color & Design
Item images are shown as close to how the item actually looks.
For colors & designs, please refer to the item images on each item page.
* Please note that slight differences in color may occur due to your screen or monitor settings.
Measuring point
* Measurements are taken using our unique method, so there may be slight variations from the actual item.
Tops
- Shoulder : Width from seam to seam at left and right shoulder tips
- Length : From below collar at back body to hem
- Chest or Bust : Length of width doubled from 1 cm below base of armpit of front body
- Sleeve : Length from shoulder tip seam to cuff
Camisole
- Length (Maximum) : Length from top edge to hem with shoulder straps fully extended
Bottoms
- Waist : Double length between two sides of waistline
* In case of range indication, maximum value is double length between both sides when waistband is stretched. - Hem Circumference : Length of width of hem doubled
- Thigh Circumference : Length of width of thigh doubled
- Hips : Length obtained by measuring straight across both sides of part where zipper no longer opens and doubling it
- Rise : Length from top edge to crotch seam
- Inseam : Length from crotch seam to hem
- Total Length : Length from top edge to hem
Shoes
- Length : Length from toe of outsole to heel
- Width : Width of outsole
- Heel : Length from ground to sole of shoe
- Platform : Sole thickness
- Shaft Height : Length from heel border to footwear mouth
- Circumference : Internal dimension around the footwear opening, or ankle circumference to footwear opening
Bags
- Height (H) : From center of bottom of main body to top (not including handle)
- Width (W) : Maximum width of main body
- Depth (D) : Width of bottom portion
- Handle : From top to furthest point of handle
Order
How to Order
-
1. Search for the item you are looking for.
Select the item you are looking for based on the information available on the site. You can also search by entering the item category or brand name you are looking for in the search box.
-
2. Fliter items.
You can add conditions (return conditions, category, color, size, price, etc.) to filter the items displayed in the item catalog. You can sort the displayed items by price, recommendations, etc.
You can also filter your search by sale items or new items. Select the item you want and go to the item detail page. -
3. Choose your size and add to cart.
Check the color and shape of the item, select the size, and click the "Add to cart" button.
-
4. Proceed to the check out.
Please check the items in your shopping cart.Gift settings can also be configured.
Select the "Check out" button to proceed to the checkout (payment screen). -
5. Enter your information.
If you already have an account, please sign in with your email address and password.
If you are a new customer, please click the "Sign Up" button and enter your information. -
6. Click the "Order""PAY AND PLACE ORDER" button to complete your order.
After confirming the total amount to be paid and the discount amount, click the "Order""PAY AND PLACE ORDER" button to confirm the order.
You can check or change the following.
◯ Gift Options
◯ Delivery address
◯ Payment Method
◯ Use Points & Promo-Code
◯ Delivery date and time* Please note that promo-code cannot be applied after the order has been placed.
Cancellation & Changes
Orders can be canceled from My Account if the shipment status in the Order History is "Unshipped" and is within 1 hour after the order is placed.
* Cancellation is not possible for orders that are of the status "Shipping ready" or "Shipped".
* Even if the Order History shows "Unshipped", the order cannot be canceled if the "cancellation deadline" has already passed.
Please cancel your order and place a new order if you wish to change the contents of your order.
[Cancellation Procedure]
1. From My Account Order History, click on the Order Details button containing the item(s) you wish to cancel.
2. If cancellation is possible, the Cancel button will be displayed and you will be able to click it.
3. The cancellation is completed when the notification "Your order has been canceled." is displayed.
* Please note that if repeated cancellations are observed, the use of the cancel function may be suspended from the next time onward due to inconvenience to other customers.
* In case of convenience store prepayment, cancellation is not possible after payment.
* PayEasy (Bank payment) payment cannot be cancelled after payment has been made.
For your safe use
In the following cases, we may need to confirm your identity before shipment.
If we are unable to confirm your identity, we may hold or cancel your shipment.
- ・If the total amount of your order is too high
- ・If we determine that identity verification is necessary for any other reason
In addition, for actions deemed inappropriate as described below, we may cancel shipments or suspend accounts.
- ・If an automatic cancellation due to expiration of the payment deadline for convenience store prepayment is observed
- ・In case of repeated cancellations or refusals to receive items
- ・If you repeatedly return all ordered items and we determine that you have no intention of purchasing them
- ・If we determine that your order is for resale (please do not purchase for resale)
- ・Other cases in which we deem it inappropriate
In addition, shipments will be cancelled if any of the following cases apply.
- ・In case of shipping overseas using a forwarding service
We appreciate your understanding and cooperation in order to ensure the safe use of our service by all our customers.
Sign Up
About Sign Up
sign up is free.
There are no annual, registration, renewal, or maintenance fees.
Please note that you must sign up to purchase items. Please proceed from the sign up page.
My Account
You can check the following information on My Account (sign in required).
- [My Account]
- ・Order History
- ・Wishlist
- ・Account details
- ・Edit Address book
- ・Newsletter / Deletion of Account
- ・Membership Rank
- ・Points
You can check the status of your order under "Shipment Status". Please refer to the following for the status of each.
- [Shipment Status]
- ・Unshipped : After ordering and before shipping
- ・Shipping ready : After ordering, payment received, and during preparation for shipping
- ・Shipped : Completed shipment of ordered items
- ・Returned : Return accepted for ordered items
- ・Canceled : Order canceled
* If the shipment status is Shipping ready, cancellations will not be accepted.
■ About Sign in & Password
If you have forgotten your password, you can reset it by clicking on the "Forgot your password?" on the sign in page.
Enter your registered email address and click the "Send" button, and we will send you the URL for the password re-registration page.
To protect customer information, if you enter your password incorrectly more than 5 times, it will be automatically locked.
The lock will be unlocked in a few hours, so please give it some time.
Newsletter Subscription or Unsubscription
You can manage subscription or unsubscription the newsletter from My Account (sign in required).
[How to subscribe or unsubscribe to the newsletter]
- (1) Sign in to My Account and click on "Newsletter / Deletion of Account".
- (2) Please verify the "Newsletter settings" checkbox on the "Newsletter / Deletion of Account" page.
* If the checkbox is checked, you are "subscribed"; if it is unchecked, you are "unsubscribed". - (3) Please set the checkbox to the desired state and click the "Update" button.
- When you receive the email "Sign Up Completed", your newsletter subscription or unsubscription settings will be complete.
[How to unsubscribe the newsletter if you are not a registered member]
- You can unsubscribe from the newsletter at the unsubscribe from the newsletter page.
- (1) Please enter your email address and click the "Send" button.
- (2) Click on the URL in the email titled "Unsubscribe from the newsletter" to complete the unsubscribe setup.
About Deletion of Account
If you wish to delete your account, please sign in to My Account and click on "Newsletter / Deletion of Account" to request account deletion.
Please be sure to check the following before delete your account.
・You will not be able to check your order history or download receipts.
・All points and Coins held will be forfeited.
・Once deleted, customer information cannot be restored.
You cannot request to delete your account if any of the following apply.
(1) If you have any orders that are still unshipped
(2) If it has been less than 60 days since the last shipment